TERMS AND CONDITIONS

  • PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE UNTIL AN ORDER IS CONFIRMED AND THE REQUIRED DEPOSIT HAS BEEN RECEIVED.

    PRODUCTION WILL NOT BEGIN UNTIL ALL ORDER DETAILS HAVE BEEN FINALIZED AND THE DEPOSIT PAYMENT HAS BEEN RECEIVED.

    UPON COMPLETION OF PRODUCTION, ALL SHIPPING INFORMATION MUST BE PROVIDED BY THE CLIENT, AND THE REMAINING BALANCE WILL BE INVOICED.

    ORDERS WILL SHIP ONLY AFTER THE OUTSTANDING BALANCE HAS BEEN PAID IN FULL.

    ITEMS WILL BE READY TO SHIP WITHIN THE LEAD TIME SPECIFIED AT THE TIME OF ORDER CONFIRMATION.

    STORAGE FEES WILL BEGIN ACCRUING TWO WEEKS AFTER NOTIFICATION OF ORDER COMPLETION FOR ANY ORDER THAT HAS NOT BEEN SHIPPED, COLLECTED, OR OTHERWISE ARRANGED FOR DELIVERY.

    ORDERS REMAINING UNCLAIMED FOR MORE THAN SIX MONTHS AFTER COMPLETION SHALL BE DEEMED ABANDONED. THE CLIENT WILL FORFEIT ALL RIGHTS TO THE PRODUCT, AND ANY DEPOSITS, PAYMENTS, OR OTHER AMOUNTS PREVIOUSLY PAID WILL BE RETAINED AND BECOME NON-REFUNDABLE. THE COMPANY RESERVES THE RIGHT TO DISPOSE OF, RESELL, OR OTHERWISE RECLAIM THE ABANDONED MERCHANDISE AT ITS SOLE DISCRETION.


  • APPARATUS SHIPS GLOBALLY. PLEASE CONTACT US FOR FURTHER INFORMATION REGARDING SHIPPING OPTIONS.


  • APPARATUS OFFERS PRICES IN U.S. DOLLARS (USD) AND BRITISH POUNDS (GBP).

    USD PRICING WILL BE APPLIED TO ORDERS PLACED WITH OUR NEW YORK AND LOS ANGELES GALLERIES AND THE GBP PRICE WILL BE APPLIED TO ORDERS PLACED WITH OUR LONDON GALLERY.

    GBP PRICES INCLUDE UK VAT AND CARRIAGE COSTS FOR STANDARD DELIVERY WITHIN THE UK. FOR ORDERS SHIPPING OUTSIDE OF THE UK PLEASE INQUIRE FOR APPLICABLE CUSTOMS, DUTIES, TAXES, AND SHIPPING COSTS.


  • BECAUSE OF THE HANDMADE NATURE OF OUR PRODUCT, WE ARE NOT ABLE TO OFFER RETURNS


  • APPARATUS PRODUCTS ARE GUARANTEED FOR ONE YEAR AFTER RECEIPT (NOT INSTALLATION) AGAINST MECHANICAL DEFECTS. APPARATUS WILL REPAIR OR REPLACE DEFECTIVE COMPONENTS OR PRODUCT. HARD-WIRED LIGHT FIXTURES ARE UL AND CE LISTED AND RATED IP20. FIXTURES ARE LABELED CLEARLY WITH THE MAXIMUM ALLOWABLE WATTAGE. USE OF HIGHER WATTAGE BULBS THAN INDICATED WILL FORFEIT WARRANTY.


    WE ARE NOT RESPONSIBLE FOR THE FOLLOWING:

    ● DAMAGE CAUSED BY IMPROPER CLEANING SOLUTIONS OR METHODS.

    ● DAMAGE CAUSED BY IMPROPER HANDLING INSTALLATION OR ASSEMBLY BY THE CUSTOMER OR THE CUSTOMER AGENT.

    ● DAMAGE TO OUR FIXTURES PARTS OF OUR FIXTURES OR SHADES CAUSED BY THE IMPROPER USE OF LIGHT BULBS.

    ● DAMAGE CAUSED BY EXPOSURE TO WEATHER OR IMPROPER ENVIRONMENT.

    ● CHANGES IN THE APPEARANCE OF THE HAND-RUBBED FINISHES OR UN-LACQUERED FINISHES. THESE ARE MEANT TO AGE IN APPEARANCE.

    ● ANY COSTS OF INSTALLATION REMOVAL OR RE-INSTALLATION.

    ● RESTORATION OR REPAIR WORK.

    ● ANY PARTS PURCHASED SEPARATE FROM OUR PRODUCT.

    ● DAMAGE, PERFORMANCE ISSUES, OR MALFUNCTION CAUSED BY SITE CONDITIONS, UNSTABLE OR IRREGULAR ELECTRICAL SUPPLY, DIMMER INCOMPATIBILITY, OR OTHER CONDITIONS BEYOND OUR CONTROL.


  • DAMAGES MUST BE DOCUMENTED AND REPORTED WITHIN 10 BUSINESS DAYS OF RECEIPT WHILE GOODS ARE STILL AT INITIAL DELIVERY LOCATION. APPARATUS IS NOT RESPONSIBLE FOR REPAIR OR REPLACEMENT OF DAMAGES REPORTED AFTER THIS TIME. IF DAMAGE HAS OCCURRED IN SHIPPING ALL PACKAGING MUST BE RETAINED BY RECEIVER. FAILURE TO DO SO MAY INVALIDATE ANY CLAIM.