Frequently asked questions


  • VIEW OUR SELECTION OF IN-STOCK ITEMS FOR ONLINE PURCHASE AND DOMESTIC US DELIVERY HERE. FOR INTERNATIONAL SHIPMENT AND MADE-TO-ORDER ITEMS PLEASE CONTACT YOUR LOCAL GALLERY OR STOCKIST OR EMAIL US AT INFO@APPARATUSSTUDIO.COM.


  • PLEASE VISIT OUR DIGITAL CATALOG HERE TO SEE OUR FULL COLLECTION AND DOWNLOAD PRODUCT SPECIFICATIONS.


  • WE OFFER A 15% TRADE DISCOUNT ON OUR PRODUCTION COLLECTIONS TO QUALIFIED BUYERS IN THE DESIGN AND ARCHITECTURE FIELD. submit a trade application for our trade program HERE.


  • SOME FIXTURES USE APPARATUS DESIGNED LIGHT BULBS. OTHER FIXTURES USE STANDARD LIGHT BULBS THAT ARE READILY AVAILABLE FROM ANY BULB SUPPLIER OR A WELL-STOCKED HARDWARE STORE. SEE THE FIXTURE TEAR SHEET FOR BULB DETAILS OR CONTACT US DIRECTLY.


  • YOUR ITEMS WILL BE READY TO SHIP WITHIN THE LEAD TIME SPECIFIED AND YOU WILL RECEIVE AND AUTOMATED EMAIL WITH TRACKING DETAILS. FOR MADE-TO-ORDER ITEMS, LEAD TIMES BEGIN WITH RECEIPT OF A 50% NON-REFUNDABLE DEPOSIT. FINISHED PIECES WILL SHIP WHEN YOUR ORDER IS PAID IN FULL.


  • ALL SALES FINAL. BECAUSE OF THE HAND-MADE NATURE OF OUR PRODUCT, WE ARE NOT ABLE TO ACCEPT RETURNS.


  • BRASS

    BRASS PATINAS ARE UNLACQUERED AND HAND-SEALED WITH A LIGHT LAYER OF WAX. DUST GENTLY WITH A DUSTER OR SOFT RAG. DO NOT USE BRASS CLEANERS AS THEY WILL REMOVE THE PATINA.


    GLASS

    FOR CLEAR GLASS, WIPE GENTLY WITH A MILD GLASS CLEANER. FOR FROSTED OR ETCHED GLASS, DUST GENTLY WITH A DUSTER OR SOFT RAG. DO NOT SCRUB FROSTED GLASS ORBS OR PLACE ANY GLASS COMPONENTS IN THE DISHWASHER.


    LEATHER

    FOR FIXTURES WITH LEATHER, DUST GENTLY WITH A DUSTER OR SOFT RAG.


    PORCELAIN

    FOR FIXTURES WITH PORCELAIN, USE A SOFT RAG WITH DILUTED CLEAR OR WHITE CLEANING SOLUTION, OR DUST GENTLY WITH A DUSTER OR SOFT RAG.


    STONE

    FOR FIXTURES WITH STONE, DUST GENTLY WITH A DUSTER OR SOFT RAG.